Important Information
Policies
To help make your stay at Palazzo Duca in Chania Town as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple, clear policies designed to make stays stress-free.
Check-in and Check-out
Check-in at Palazzo Duca begins from 15:00. Guests are kindly asked to present a valid photo ID and booking confirmation upon arrival. Check-out is by 11:00. Early check-in or late check-out may be available on request, subject to room availability.
Age and Identification
The minimum age for check-in is 18 years. A government-issued ID or passport is required for all guests.
Payments and Deposits
Depending on the rate plan, advance payment or a valid credit card may be required to secure the booking. The hotel reserves the right to temporarily hold an amount prior to arrival.
Cancellations
Cancellation policies vary by room type and booking conditions. Flexible rates usually allow free cancellation up to a set date, while non-refundable bookings are charged in advance. Guests should review their chosen rate plan before confirming.
Pets and Smoking
Pets are not typically allowed at the property. Smoking is permitted only in designated outdoor areas; all rooms are strictly non-smoking.
Other Notes
Public parking is available nearby but cannot be reserved in advance. Guests with accessibility needs will appreciate that the property has lift access—rare for Chania’s Old Town.
These guidelines are designed to make every stay at Palazzo Duca straightforward, allowing guests to focus on exploring Chania’s harbour and historic streets.